With more than 25 years of experience in the cleaning and soft facilities management sector, Paul has built his career from the shop floor through to senior leadership roles, developing a deep understanding of operational excellence, client service and people management. During his career, he has worked across commercial, education, local authority and private sector environments, managing large-scale contracts and leading high-performing teams. Paul originally worked with Glen Group from 2014 to 2021, progressing from Mobile Operative to Regional Manager. He then spent four years developing his experience further in senior leadership roles with Norse Group and Royal Mail before returning to Glen Group. As Operations Director, Paul is responsible for a portfolio worth over £12 million and leads a team of Service Delivery Managers, Regional Managers and support functions across the Southern region. He works closely with clients and operational teams to ensure the highest standards of service delivery, performance and customer satisfaction. Passionate about people development, Paul particularly enjoys mentoring and supporting his teams to achieve their full potential while building strong, long-lasting client relationships. Known for his adaptable approach, loyalty and commitment to delivering results, he thrives on solving challenges and driving continuous improvement. Outside of work, Paul is a 2nd Dan Black Belt in Taekwondo and a former English Championship gold medallist. He is a keen animal lover and enjoys spending time with family and friends. Despite his tough exterior, Paul admits he is a soft touch when it comes to animal films and isn't afraid to shed a tear at movies such as "A Dog's Purpose".

I joined Glen Group in 2024 as Regional Operations Director, providing strategic leadership and operational oversight across a diverse national portfolio of more than 220 sites spanning the education and local authority sectors. I have extensive experience in facilities management and operational leadership, building my career delivering high-performing, customer-focused services across complex and demanding environments. Prior to joining Glen Group, I led integrated operational service delivery across all national corporate locations for a major law firm, managing a high-profile national legal sector account. Before this, I managed integrated facilities management services across major National Grid sites, delivering both strategic and operational, hard and soft FM services within a critical infrastructure environment. At Glen Group, I am focused on ensuring that strong communication, exceptional customer service, and a culture of continuous improvement are embedded throughout service delivery. I am particularly passionate about helping education and public sector organisations achieve the highest standards despite ongoing budgetary pressures, ensuring that services remain effective, sustainable, and something both Glen Group and its customers can be proud of. What I enjoy most about my role is supporting schools as they navigate the significant challenges presented by restricted budgets. Knowing that Glen Group can make a meaningful difference while delivering services that enhance learning environments is what makes my work especially rewarding. I hold a Master's degree in Facilities Management from Leeds Metropolitan University and a Bachelor of Science in Communication from Loughborough University. My combination of operational expertise, strategic thinking, and commitment to customer excellence enables me to drive positive outcomes for clients and colleagues alike. Outside of work, I enjoy spending quality time with my two young daughters and making the most of family life.

Richard is an experienced operations leader with almost two decades of industry experience and more than 15 years in management roles across logistics, hygiene services, and facilities management. He began his career with DHL in 2007, gaining extensive experience in transport and logistics before joining PHS Hygiene in 2018 as Head of Operations. In 2022, Richard joined Glen Group as an Operations Manager and has since progressed to Head of Operations and, most recently, Regional Director. As Regional Director, Richard is responsible for the operational and financial performance of the North region, leading teams to deliver exceptional service while driving business growth and client satisfaction. He thrives on the variety that each day brings and particularly enjoys building strong relationships with clients, spending time on site, and working closely with both cleaning teams and customers to understand their needs and support operational excellence. Richard's key areas of expertise include commercial contract management, operational leadership, and developing tailored service solutions that meet the unique requirements of different industries. His hands-on leadership style, combined with over 15 years of management experience, has enabled him to build high-performing teams and deliver consistently strong results throughout his career. Outside of work, Richard has been married to his wife, Amelia, for 11 years and is a proud father to Darcy and Jonah. Family life is at the heart of everything he does, and he enjoys spending quality time with them through holidays in America, family days out, and supporting the children's various clubs and activities. Richard is also an avid golfer and a dedicated Stoke City season ticket holder, making the most of every opportunity to follow his team throughout the season.