Local Heroes - October

Each month, we shine a spotlight on the extraordinary efforts of our Local Heroes — and in 2026 we’re encouraging every member of the team to get involved. We’re delighted to continue receiving nominations from across our client sites.

Karen Davenhill

Mobile and Relief Supervisor, Staffordshire

“I would like to nominate Karen Davenhill for the Glen Hero Award.

Whilst Jamie Clarke has been on annual leave, Karen has been amazing out in the field, taking responsibility for running the Alpha Academies contract. Throughout this time, Karen has been incredibly proactive and responsive, going above and beyond to ensure that both the cleaning teams and our clients have been fully supported.

Karen has shown great dedication, commitment and professionalism, stepping up to ensure everything continues to run smoothly. Her hard work and willingness to support others have made a real difference.

I would personally like to thank Karen for all her hard work and dedication. I want her to know that her efforts do not go unnoticed and are genuinely appreciated.

Thank you, Karen, for being a true Glen Hero!”

— Nomination from Rich Bateman

Jade Walker

Discovery Academy Jamie Clarke has received the following lovely feedback for Jade from our clients at Discovery Academy:

““I’d just like to say how pleased I am with the work ethic shown by one of the cleaners, Jade.

She came in this morning following the open evening last night, and she really looked like she was grafting. It’s great to see that level of commitment and effort, and I wanted to make sure it was recognised.

Please pass on my thanks and let her know her hard work hasn’t gone unnoticed.”

— Discovery Academy

Kerrie Cazley

Operations Support

“I would like to nominate Kerrie Cazley as our Local Hero for her hard work and commitment in making our Sands Open Day a success.

Kerrie stepped in at very short notice after the person who had originally been organising the event left the business. She immediately picked up the arrangements and worked incredibly hard to make sure everything came together and that the event could go ahead as planned.

Kerrie showed great commitment, teamwork and determination, taking ownership at a challenging time and going above and beyond to support such an important event for our charity partner, Sands.

A huge thank you to Kerrie for everything she did – a very deserving Local Hero!”

— Nomination from Maryann Worsfold

James Bolton

Senior Contracts Manager “I would like to personally nominate James Bolton for the Local Hero Award in recognition of his hard work, dedication and commitment, particularly in supporting the new site in Bournemouth and demobilising the old site in Poole.

James has been with Glen for many years and has consistently demonstrated a fantastic work ethic and a willingness to go above and beyond to support both our clients and the wider team. His hard work and proactive approach have made a real difference to the client during a demanding period, and I feel he thoroughly deserves this recognition.”

— Nomination from Sam Andrews

The positive feedback below from our client, CBRE, highlights the outstanding support James has provided during what has been a particularly busy and challenging period across both the Poole and Bournemouth sites.

“We would like to thank The Glen Group team for the support shown to CBRE and our client at both the Poole and Bournemouth sites. It has been a challenging, busy period for all parties, but Glen Group, and James in particular, have been absolutely brilliant. They have been very proactive and have shown a great level of support throughout the process. It has not gone unnoticed.”

— Murray Davidson, Regional Facilities Manager, CBRE

“I would like to nominate James Bolton at Yunex, Bournemouth. Since the start of the new contract, James has consistently gone above and beyond, tackling the many hurdles and challenges at the site with determination and dedication.

James, thank you for all your hard work and commitment. I truly appreciate everything you have done, and I am proud to have you on my team.”

— Paul Fowler

Brita Jane Todd

Daytime Supervisor, Sopra Newcastle

The team at Sopra Newcastle would like to nominate Jane, their daytime supervisor, who goes out of her way to assist staff on site.

The site has seen a significant influx of staff, which has created numerous challenges for the whole team. Jane also found the time to help with an event, which also shows the kind of person Jane is – always willing to go the extra mile.”

— Shared with Sam Edwards on behalf of Sopra Newcastle